Claims and appeals

 

     We value feedback on our work from every customer. We are continuously improving our performance based on the clients' opinions and ensure the quality of the provided services.

 
Analysis of claims and appeals:
 
When submitting a claim or appeal please indicate the contact information and specific reasons why the claim or appeal is submitted. Your requests, claims and appeals regarding our services, performance of experts and solutions should be submitted in writing, over e-mail or in person to the following address:
 
UAB „Geležinkelio produkcijos atitikties vertinimo centras“
Vilnius, Panerių str. 14 (2nd floor, 7 cabinet)
 
     Information about the procedure of analyzing the claims and appeals by Certification department of Railway Products Conformity Assessment Centre, UAB is available upon sending a request to sert@gpavc.lt. E-mail, name of the organization, name and last name of a person and contact telephone number as well as the name and purpose of the required information should be indicated in the request.